Complaints policy
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This document sets out our complaints policy. If you are a Finderasmus User, this Complaints Policy forms part of your agreement with us.
Who are we and how to contact us:
Finderasmus is operated by Mb Kodvalley. We are a limited company registered in Vilnius, Lithuania with company registration number 306329532 and our registered office address is Vilnius, Laisvės pr. It is 60-1107
Comment:
Terms defined in this Complaints Policy have the same meanings given to them in the Terms of Use for all Users. Additionally, the term "business days" refers to any day that is not a Saturday, Sunday or public holiday in Lithuania.
Who can use this Complaints Policy?
Whether or not you are a Finderasmus User, you can use this Complaints Policy to alert us to any complaints you have regarding Finderasmus.
How to make a complaint: If you have a complaint regarding Finderasmus (including any complaint regarding Content appearing on Finderasmus or the conduct of a User or publisher), please send your complaint to support@finderasmus.com with your name, address, contact details and email address .
Please include a description of your complaint and, if your complaint is related to the Content, the URL address of the Content to which your complaint relates.
If you cannot contact us by e-mail, please write to us at the following address: Vilnius, Laisvės pr. It is 60-1107
How to handle complaints of illegal or non-consensual Content:
Upon receipt of your report of illegal or non-consensual Content pursuant to section 5 above:
We will take such steps as we consider appropriate to investigate your complaint within a timeframe appropriate to the nature of your complaint;
If we need further information or documentation from you, we will contact you to inform you;
We will investigate your complaint in good faith within seven (7) business days;
If we believe that the Content or information is unlawful or non-consensual, we will immediately remove the Content in question and notify you of our decision via email or other electronic message;
If we are satisfied that the content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.
Any dispute regarding our determination that content is non-consensual will be submitted by us to neutral arbitration at our expense.
How we will handle complaints of copyright infringement: Complaints of copyright infringement must be submitted in accordance with our DMCA Policy, and we will respond to complaints of copyright infringement as set forth in that policy.
How to handle other complaints: Upon receipt of other complaints under section 5 above (including complaints regarding other breaches of our Acceptable Use Policy):
We will take such steps as we consider appropriate to investigate your complaint within a timeframe appropriate to the nature of your complaint;
If we need further information or documentation from you, we will contact you to inform you;
We will take such steps in good faith as we deem appropriate to deal with the issue raised by your complaint. If you have complained about Content appearing on Finderasmus and we believe that the Content otherwise violates our Acceptable Use Policy, we will act expeditiously to remove that Content;
We are not obliged to inform you of the outcome of your complaint.
Unfair or malicious complaints: If you are a Finderasmus User, you warrant (this means you make a legally enforceable promise) that you will not make any complaints under this Complaints Policy that are wholly unfair, malicious or made in bad faith. We may suspend or terminate your User account if we determine that you have violated this warranty.
Last update: November 2023
BUSINESS REGULATION CONDITIONS FROM THE PLATFORM
Introduction: The Terms for Organizing Business from This Platform form part of the Terms of Service.
Comment: In these Platform-to-Business Regulation Terms, unless otherwise stated, terms defined have the same meanings given to them in the Terms of Use for all Users.
Do these Platform to Business Terms apply to me?
These Platform to Business Terms apply only to Creators who are based or resident in the European Union or the United Kingdom (also referred to as “you” and “your”). If these Platform to Business Terms apply to you, they form part of your contract with us.
What do these Platform to Work Regulation Terms include? These Platform to Business Regulatory Terms provide information about our practices to comply with the fairness and transparency requirements set out in EU Regulation 2019/1150 (“Platform to Business Regulation”).
Distribute creators to others
Promoting via IM channels: We may choose to promote you via our social media accounts on Instagram (www.instagram.com/finderasmus) and Twitter (www.twitter.com/finderasmus).
What a User should follow based on Producers who have earned money from Finderasmus in the last 30 days. We don't have a ranking system.
Complaints: If you have a complaint about:
any alleged non-compliance by us with any obligations set out in the Platform Terms of Business affecting you; or
Technological issues that are directly related to Finderasmus and affect you; or
Measures taken by us or our behavior that is directly related to Finderasmus and affects you,
Then please send your complaint to support@finderasmus.com.
Complaints handling process: On receiving your complaint in accordance with section 7 above we will:
We will consider any follow-up we may need to take regarding your complaint (including asking you for further information or documentation) in order to adequately address your complaint and the issue raised;
We will process your complaints within a reasonable time, taking into account the importance and complexity of the matter alleged;
And
We will communicate the outcome of the internal complaints handling process to you in plain and understandable language via email or message to your Finderasmus account.
Mediation service: If your complaint under section 7 above is not resolved to your satisfaction through our internal complaint handling process set out in section 8 above, you may access the mediation service by contacting:
You and we will act in good faith during any mediation process. However, any attempt to reach an agreement to resolve a dispute between us through mediation will not affect our rights or your rights to take legal action at any time before, during or after the mediation process; such rights are set out in our Terms. Valid for all Users.
This document sets out our complaints policy. If you are a Finderasmus User, this Complaints Policy forms part of your agreement with us.
Who are we and how to contact us:
Finderasmus is operated by Mb Kodvalley. We are a limited company registered in Vilnius, Lithuania with company registration number 306329532 and our registered office address is Vilnius, Laisvės pr. It is 60-1107
Comment:
Terms defined in this Complaints Policy have the same meanings given to them in the Terms of Use for all Users. Additionally, the term "business days" refers to any day that is not a Saturday, Sunday or public holiday in Lithuania.
Who can use this Complaints Policy?
Whether or not you are a Finderasmus User, you can use this Complaints Policy to alert us to any complaints you have regarding Finderasmus.
How to make a complaint: If you have a complaint regarding Finderasmus (including any complaint regarding Content appearing on Finderasmus or the conduct of a User or publisher), please send your complaint to support@finderasmus.com with your name, address, contact details and email address .
Please include a description of your complaint and, if your complaint is related to the Content, the URL address of the Content to which your complaint relates.
If you cannot contact us by e-mail, please write to us at the following address: Vilnius, Laisvės pr. It is 60-1107
How to handle complaints of illegal or non-consensual Content:
Upon receipt of your report of illegal or non-consensual Content pursuant to section 5 above:
We will take such steps as we consider appropriate to investigate your complaint within a timeframe appropriate to the nature of your complaint;
If we need further information or documentation from you, we will contact you to inform you;
We will investigate your complaint in good faith within seven (7) business days;
If we believe that the Content or information is unlawful or non-consensual, we will immediately remove the Content in question and notify you of our decision via email or other electronic message;
If we are satisfied that the content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.
Any dispute regarding our determination that content is non-consensual will be submitted by us to neutral arbitration at our expense.
How we will handle complaints of copyright infringement: Complaints of copyright infringement must be submitted in accordance with our DMCA Policy, and we will respond to complaints of copyright infringement as set forth in that policy.
How to handle other complaints: Upon receipt of other complaints under section 5 above (including complaints regarding other breaches of our Acceptable Use Policy):
We will take such steps as we consider appropriate to investigate your complaint within a timeframe appropriate to the nature of your complaint;
If we need further information or documentation from you, we will contact you to inform you;
We will take such steps in good faith as we deem appropriate to deal with the issue raised by your complaint. If you have complained about Content appearing on Finderasmus and we believe that the Content otherwise violates our Acceptable Use Policy, we will act expeditiously to remove that Content;
We are not obliged to inform you of the outcome of your complaint.
Unfair or malicious complaints: If you are a Finderasmus User, you warrant (this means you make a legally enforceable promise) that you will not make any complaints under this Complaints Policy that are wholly unfair, malicious or made in bad faith. We may suspend or terminate your User account if we determine that you have violated this warranty.
Last update: November 2023
BUSINESS REGULATION CONDITIONS FROM THE PLATFORM
Introduction: The Terms for Organizing Business from This Platform form part of the Terms of Service.
Comment: In these Platform-to-Business Regulation Terms, unless otherwise stated, terms defined have the same meanings given to them in the Terms of Use for all Users.
Do these Platform to Business Terms apply to me?
These Platform to Business Terms apply only to Creators who are based or resident in the European Union or the United Kingdom (also referred to as “you” and “your”). If these Platform to Business Terms apply to you, they form part of your contract with us.
What do these Platform to Work Regulation Terms include? These Platform to Business Regulatory Terms provide information about our practices to comply with the fairness and transparency requirements set out in EU Regulation 2019/1150 (“Platform to Business Regulation”).
Distribute creators to others
Promoting via IM channels: We may choose to promote you via our social media accounts on Instagram (www.instagram.com/finderasmus) and Twitter (www.twitter.com/finderasmus).
What a User should follow based on Producers who have earned money from Finderasmus in the last 30 days. We don't have a ranking system.
Complaints: If you have a complaint about:
any alleged non-compliance by us with any obligations set out in the Platform Terms of Business affecting you; or
Technological issues that are directly related to Finderasmus and affect you; or
Measures taken by us or our behavior that is directly related to Finderasmus and affects you,
Then please send your complaint to support@finderasmus.com.
Complaints handling process: On receiving your complaint in accordance with section 7 above we will:
We will consider any follow-up we may need to take regarding your complaint (including asking you for further information or documentation) in order to adequately address your complaint and the issue raised;
We will process your complaints within a reasonable time, taking into account the importance and complexity of the matter alleged;
And
We will communicate the outcome of the internal complaints handling process to you in plain and understandable language via email or message to your Finderasmus account.
Mediation service: If your complaint under section 7 above is not resolved to your satisfaction through our internal complaint handling process set out in section 8 above, you may access the mediation service by contacting:
You and we will act in good faith during any mediation process. However, any attempt to reach an agreement to resolve a dispute between us through mediation will not affect our rights or your rights to take legal action at any time before, during or after the mediation process; such rights are set out in our Terms. Valid for all Users.
Last updated: November 2023 
